A few helpful answers.

Renters must be 21 or older at the start of the reservation. Depending on the vehicle, your driving history or insurance requirements, we may apply additional requirements.

A valid, unexpired driver's license in the same name as your reservation and payment method, plus proof of an active automobile insurance policy. We may also ask for your insurance declarations page during review.

Yes. Every driver needs an active automobile insurance policy that stays valid through the return date, and we confirm it covers you and the vehicle you picked, including liability and damage to the rental vehicle. Before you request a rental, check rental-car coverage, deductibles and any vehicle restrictions with your insurer.

No deposit applies to rentals of six days or less. A refundable $250 deposit applies to rentals longer than six consecutive 24-hour days, and it's itemized before you sign and submit. We start releasing any unused deposit within 7 business days after return and inspection, and any deduction is itemized. Your bank may take a few extra days to post it.

Every rental includes 150 miles per rental day, so 3 days includes 450 miles and 7 days includes 1,050. Extra miles are $0.60 each, calculated after return. Unused miles don't carry over and have no cash value.

Yes, if we approve them in advance. Each additional driver must meet the same age, license and insurance requirements and may need to send documents before driving. Letting anyone else drive isn't allowed under the rental agreement.

Often, yes, depending on availability. Contact us at (508) 736-3826 or info@primereserverentals.com before your scheduled return time. An extension is confirmed only after we approve the new return time and the added charges are accepted or paid.

Pickup is by appointment in Worcester, MA, or at an approved delivery location. Once your request is approved, we send the exact location and handoff details before payment, so please don't travel until it's confirmed. Bring your driver's license.

Yes. Choose Request delivery during booking and enter your address to see the delivery fee before submitting. Delivery is subject to approval and available from 10 to 50 driving miles from our Worcester pickup location. The rate is $3.50 per driving mile, with a $50 minimum.

There's a 30-minute grace period. After that, each started hour costs one quarter of the car's published one-day rate, capped at one day's rate for each 24 hours late, with no separate late penalty. Please call (508) 736-3826 before your return time if you're running late; the grace period doesn't count as an extension.

Keep the car charged as you go; the touchscreen shows range and nearby chargers. Supercharger costs billed through the car are totaled and charged once at the end of your rental, so you don't pay us each time. Please return it with at least 70% charge (or the level it had at pickup, if that was lower). If it's below that, you pay only the documented cost to recharge, with no extra service fee. Idle or congestion fees during your rental are your responsibility.

Anywhere in the continental United States, and the 150 miles per day applies wherever you go. Canada, Mexico or anywhere outside the U.S. needs our written approval first. Planning a long trip? Tell us beforehand so we can talk through mileage and charging.

Cancel or change by contacting us before pickup. More than 48 hours ahead: full refund of amounts paid toward the rental. 24 to 48 hours ahead: 50% refund of the rental amount. Within 24 hours, a no-show, or not meeting rental requirements by pickup may make the rental amount non-refundable.