Rental requirements & policies.

Renters must be 21 years of age or older at the start of the reservation. Prime Reserve Rentals reserves the right to apply additional requirements or restrictions based on the vehicle, renter age, driving history, or insurance requirements.

All renters must provide a valid, unexpired driver’s license before a reservation is approved. The name on the license must match the renter's reservation and payment information. A clear photo or copy of the license may be required during account verification. Suspended, expired, altered, or otherwise invalid licenses will not be accepted.

Before a rental is approved, each driver must provide proof of an active automobile insurance policy. We verify that the driver and the selected rental vehicle qualify under the applicable coverage, including liability and coverage for damage to the rental vehicle. Coverage requirements may vary by vehicle. Please confirm rental-car coverage, deductibles, and any vehicle restrictions with your insurer before requesting a rental. We may request a declarations page or additional confirmation during review. A reservation is confirmed only after all driver, insurance, and payment requirements are satisfied.

A refundable $250 security deposit is required for rentals longer than six consecutive 24-hour days. Rentals of six days or less require no security deposit. The deposit is shown separately from rental charges and sales tax. Following the rental, amounts properly due for charging or fuel, tolls, tickets, excess mileage, late returns, additional cleaning, damage, missing items, or other charges under the rental agreement may be charged or applied as permitted by the agreement. Any remaining deposit will be released or refunded after the vehicle has been inspected and outstanding charges have been determined. Bank processing times may vary.

A valid payment method must be provided in the primary renter's name. Rental charges and any required security deposit or authorization must be successfully processed before the vehicle is released. The renter authorizes Prime Reserve Rentals to charge the payment method on file for amounts properly due under the rental agreement, including applicable post-rental charges.

Each Prime Reserve rental includes 150 miles per rental day. For example, a 3-day rental includes 450 miles, while a 7-day rental includes 1,050 miles. Mileage is measured using the vehicle's odometer from the beginning through the end of the reservation. Unused mileage has no cash value and cannot be transferred to another reservation.

Mileage exceeding the included allowance will be charged at $0.60 per additional mile. For example, if a 3-day rental includes 450 miles and the vehicle is returned after traveling 500 miles, the renter has exceeded the allowance by 50 miles and will be charged $30.00. Excess-mileage charges will be calculated after the vehicle is returned and may be charged to the payment method on file.

Gas-powered vehicles should be returned at the required fuel level specified for the reservation. If additional fuel is required after return, the renter may be charged for the fuel and any applicable refueling charge disclosed in the rental agreement. For electric vehicles, renters are responsible for maintaining an adequate charge during their rental. Charging costs incurred through the vehicle or billed directly to Prime Reserve Rentals during the reservation will be totaled and charged to the renter at the end of the reservation.

Tesla Supercharger use associated with the rented vehicle may be billed directly to Prime Reserve Rentals. All Supercharging costs incurred during the reservation will be charged to the renter at the end of the rental. Renters should move the vehicle promptly after charging is complete. Any idle, congestion, or similar fees incurred during the reservation are also the renter's responsibility.

Renters are responsible for all tolls incurred during the rental period. Tolls electronically billed to Prime Reserve Rentals may be charged to the renter's payment method after the reservation. Because toll transactions may take time to process, these charges may appear separately after the rental has been completed.

The renter is responsible for parking tickets, traffic violations, citations, towing charges, impound charges, and other violations or penalties resulting from use of the vehicle during the rental period. If Prime Reserve Rentals receives or pays a charge attributable to the renter's reservation, the applicable amount may be charged to the renter's payment method on file.

Smoking and vaping are prohibited in all Prime Reserve vehicles. This includes cigarettes, cigars, marijuana/cannabis, vaping products, and other smoked or vaporized substances. If evidence of smoking or a persistent smoke odor is found after the rental, the renter may be responsible for reasonable cleaning, deodorizing, or remediation costs as permitted under the rental agreement.

Pets are not permitted unless approved by Prime Reserve Rentals in advance, except where applicable law requires otherwise. When approved, pets must be transported responsibly. The renter is responsible for excessive hair, odors, stains, scratches, or other cleaning or damage attributable to the animal.

Only the primary renter and additional drivers approved by Prime Reserve Rentals may operate the vehicle. Every additional driver must satisfy Prime Reserve's applicable age, driver's license, and insurance requirements and may be required to submit documentation before being authorized to drive. Allowing an unauthorized individual to operate the vehicle may violate the rental agreement.

Vehicles must be returned by the date and time shown on the reservation. If you expect to be late, contact Prime Reserve Rentals before your scheduled return time. Late returns may result in additional rental charges and applicable late fees. Continued possession of the vehicle after the scheduled return time does not constitute an approved extension.

Rental extensions are subject to vehicle availability and approval by Prime Reserve Rentals. Extension requests must be submitted before the scheduled return time. An extension is not confirmed until Prime Reserve approves the new return date and time and any additional rental charges have been accepted or paid. Submitting an extension request does not automatically extend a reservation.

Vehicles should be returned in reasonably clean condition. Normal use does not require the renter to professionally detail the vehicle before returning it. Excessive dirt, stains, spills, trash, odors, pet-related cleaning, biohazards, or other conditions requiring cleaning beyond the standard rental turnaround may result in an additional cleaning charge based on the cleaning or remediation required.

Renters should inspect the vehicle at pickup and report any existing damage that has not already been documented. Any accident, collision, theft, vandalism, or new damage occurring during the reservation must be reported to Prime Reserve Rentals as soon as reasonably possible. Renters should also report vehicle warnings or mechanical issues that could affect the safe operation of the vehicle. Vehicles will be inspected following return. Responsibility for new damage, loss, towing, repairs, and related costs will be determined according to the rental agreement, applicable insurance coverage, and applicable law. Renters should not arrange or authorize repairs to a Prime Reserve vehicle without prior approval except where necessary in an emergency.

We understand that plans can change. Customers may cancel or modify a reservation by contacting Prime Reserve Rentals before the scheduled pickup time. Cancellations made more than 48 hours before the scheduled pickup time will receive a full refund of amounts paid toward the rental. Cancellations made within 24–48 hours of pickup will receive a 50% refund of the rental amount. Cancellations made less than 24 hours before pickup, failure to appear for a reservation, or failure to satisfy rental requirements by the scheduled pickup time may result in the rental amount being non-refundable. Any refundable security deposit or authorization hold will be released in accordance with the applicable payment-processing timelines. Approved refunds may take several business days to appear depending on the customer's financial institution.

Prime Reserve vehicles may only be used for lawful personal or business transportation consistent with the rental agreement. Vehicles may not be used for racing, speed testing, track use, off-road driving, towing, pushing another vehicle, driver training, rideshare or delivery services, transporting illegal substances, committing unlawful acts, or any purpose that could reasonably cause excessive damage or abnormal wear. The vehicle may not be operated by an unauthorized driver or by anyone whose ability to drive is impaired by alcohol, cannabis, illegal drugs, or any substance that makes driving unsafe. Renters may not disable, tamper with, remove, or interfere with vehicle safety equipment, telematics, GPS, cameras, charging equipment, or other installed technology. Violations may constitute a breach of the rental agreement and may result in termination of the rental and responsibility for resulting losses or charges as permitted by the agreement and applicable law.

Prime Reserve vehicles are intended for travel within the continental United States, subject to any additional restrictions stated in the reservation or rental agreement. Vehicles may not be taken into Canada, Mexico, or outside the United States without prior written approval from Prime Reserve Rentals. Customers planning unusually long-distance travel should notify Prime Reserve before the reservation so that mileage, charging, roadside assistance, and other requirements can be discussed. The standard 150-mile-per-day allowance continues to apply regardless of the renter's destination.

Prime Reserve Rentals operates using designated vehicle pickup locations. The specific pickup location and instructions will be provided to the customer before the reservation begins. Customers should arrive at the scheduled pickup time and complete all required identity, driver's license, insurance, payment, and rental-agreement requirements before accessing the vehicle. Customers should inspect the vehicle at pickup and promptly report any damage or condition that has not already been documented. Vehicle handoff instructions are provided privately after confirmation. Vehicle handoff instructions are provided privately after confirmation.

Vehicle delivery may be available upon request depending on the customer's location, vehicle availability, scheduling, and Prime Reserve's ability to accommodate the request. Any applicable delivery and/or retrieval fee will be disclosed and agreed upon before the reservation is confirmed. The customer must provide an accurate delivery address and be available as required to complete the vehicle handoff. Additional charges may apply if a delivery must be significantly delayed, redirected, or repeated because of incorrect information or customer unavailability. Delivery availability and pricing may vary based on distance and location.

Prime Reserve Rentals respects the privacy of its customers and collects personal information only as reasonably necessary to operate the rental service, process reservations, verify renters, communicate with customers, process payments, protect vehicles, comply with legal obligations, and prevent fraud or misuse. Information collected may include contact information, account information, driver's license information, insurance documentation, reservation history, payment-related information, and vehicle-use information where applicable. Sensitive documents should be stored using appropriate security safeguards and access controls. Payment-card information should be processed through approved third-party payment providers rather than stored directly by Prime Reserve Rentals. Prime Reserve Rentals does not sell customer personal information for unrelated marketing purposes. Customers should be provided access to the full Privacy Policy explaining what information is collected, why it is collected, how it is protected, applicable third-party service providers, retention practices, and available privacy rights.

By creating an account, making a reservation, or using Prime Reserve Rentals' website or services, customers agree to the applicable Terms & Conditions, Rental Agreement, Privacy Policy, and policies associated with their reservation. Customers are responsible for providing accurate information and complying with applicable rental requirements. Vehicle availability and reservations are subject to confirmation. Prices, deposits, mileage allowances, fees, and other reservation-specific terms will be displayed during booking or included in the rental agreement. Prime Reserve Rentals may refuse or cancel a reservation when a customer does not satisfy applicable age, licensing, insurance, payment, verification, or other legitimate rental requirements, subject to applicable law. Customers should review the complete Terms & Conditions before completing a reservation.

Every Prime Reserve reservation is subject to a Rental Agreement between the renter and Prime Reserve Rentals. Before receiving the vehicle, the renter must review and electronically accept or sign the agreement. The agreement will identify the specific vehicle, rental period, price, included mileage, security deposit if applicable, authorized drivers, pickup and return requirements, and other reservation-specific terms.